Returns & Exchanges

At Diagnostic, we stand behind the precision of our hardware and offer a 30-day window for returns on all electronic components. If your device does not meet your technical expectations, we provide a streamlined exchange process to ensure your workspace remains fully operational.

Return Process

• 1.
  Initiate Request

  Log into your Diagnostic account and navigate to your order history to select the item and generate a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the device in its original anti-static packaging and include all cables, manuals, and accessories to ensure full credit eligibility.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the exterior of the box, ensuring the old tracking labels are covered.

• 4.
  Quality Inspection

  Once received, our technicians will perform a diagnostic check on the hardware; upon approval, your refund or replacement will be processed within 5 business days.